Version 2.0.45 · Contents
Responsible Use of AI Toolkit
The Responsible Use of AI toolkit is an interactive guide designed to empower individuals within a business environment to interact with AI systems responsibly, ethically, and safely.
Its goal is to equip users with the knowledge and practical skills to navigate the complexities of AI, maximize its potential while minimizing risks, and promote a conscious and critical approach to its use.
01 · 10 principles
The standard
Each of the ten principles gives you a question to ask yourself at work, practices to try and the evidence behind them.
Before you start
- 01 Principle 1: Human oversight of AI If this goes wrong, can it be undone, and who would it affect?
- 02 Principle 2: A single source of truth for AI Where does this fact live, and who keeps it current?
- 03 Principle 3: Confidentiality of information shared with AI Is this mine to share, in this tool?
- 04 Principle 4: Limited permissions for AI agents What’s the worst this agent could do with the access it has?
While you work
- 05 Principle 5: Independent judgment and skills What do I think?
- 06 Principle 6: Challenge and bias awareness What’s the strongest case against this?
Before you share
- 07 Principle 7: Verification proportionate to the stakes What would it cost if this were wrong?
- 08 Principle 8: Quality of AI-assisted work Would I want to receive this?
- 09 Principle 9: Transparency about the use of AI Would they feel misled if they knew how this was made?
- 10 Principle 10: Accountability for AI-assisted results Am I ready to put my name to it?
02 · 30 examples
Prompt examples
Compare prompts for everyday tasks and see which step you take yourself.
By kind of work
- Writing4
- Meetings2
- Research4
- Data and numbers2
- Contracts and policies3
- Customers3
- Sales and pricing2
- Marketing and images2
- Email and agents1
- Decisions and plans3
- Learning1
- Operations and projects2
- People and hiring1
One example for each moment
- Principle 1 · Customers Refunds in the support queue Before: “Answer the complaints in the support queue and refund anyone who qualifies.”
- Principle 5 · Decisions and plans Setting a price Before: “What price should we set for the new product?”
- Principle 7 · Research Writing with statistics Before: “Write a paragraph on the growth of the European AI market, with statistics.”
- All prompt examples
03 · 13 scenarios
Workplace scenarios
An agent is about to send 40 emails. Someone on a video call wants an urgent transfer. Choose how you would respond and see what happens.
- Principles 1, 4, 7 Your agent is ready to send 40 emails An agent has drafted personalized follow-ups to a webinar list and asks whether to send them all.
- Principles 2, 7 The assistant quoted last year’s price A client needs a price fast. The assistant answers in seconds, from a presentation you suspect is out of date.
- Principle 3 You want AI to review a client contract Your client wants comments on a 40-page contract by tomorrow.
- Principles 4, 7 An email asks your agent to change a supplier’s bank details Your inbox agent wants to update a payment record because an email told it to.
- Principle 7 The finance director asks for an urgent transfer on a video call The finance director asks for a transfer today and wants you to keep it quiet.
- Principles 7, 10 The report cites a study you can’t find A client is expecting a report this afternoon. You can’t find a study behind one of its claims.
- Principle 6 An assistant that agrees with every idea In three weeks your assistant has praised all three versions of a plan. Your manager reviews it on Monday.
- Principle 8 A six-page AI summary of a 30-minute meeting The meeting notes run to six pages, and you still can’t tell who owns the next step.
- Principle 1 You’re asked to rank job applicants with AI You have one week to review 200 applications. Your manager suggests letting AI choose the shortlist.
- Principle 9 Your manager asks whether you wrote the report yourself An honest question about a report you drafted with AI.
- Principle 10 You spot a wrong figure in a report you sent last week Page 4 says 21%. The source says 12%.
- Principle 5 A junior colleague’s analysis looks perfect, but they can’t explain it The client report is due on Friday. Your colleague can’t explain a finding in it.
- Principles 3, 9 An AI note-taker joins your client call Someone’s assistant is recording, and nobody asked.
04 · 9 case studies
Case studies
Read the Air Canada chatbot ruling and other cases. Each one shows what the sources establish and how it applies to your work.
- Tribunal decision · February 2024 Air Canada: liability for a chatbot’s answers A tribunal ruled that an airline was responsible for what its website chatbot told a grieving customer.
- Refund reported by the press · October 2025 Deloitte Australia: a report with invented references An Australian government department told CFO Dive that Deloitte had returned part of its fee for a report containing invented references and a fabricated court quote.
- Court decisions · 2023 to 2026 Invented case law in court filings Lawyers were fined for citing cases an AI chatbot invented. By September 2026, a public database had recorded more than 2,000 decisions involving AI-invented content.
- Police case and company confirmation · January 2024 Arup: deepfake fraud on a video call An employee transferred about HK$200 million after a video call with fake versions of senior colleagues.
- Research · 2025 to 2026 METR: perceived and measured productivity with AI Experienced developers felt 20% faster with AI, but their tasks took 19% longer. A 2026 follow-up pointed the other way, and METR calls its results unreliable.
- Survey research · September 2025 Workslop: the cost of unedited AI output In a survey of 1,150 US employees, 40% had received AI-generated work that looked polished but didn’t do the job.
- Government evaluation · 2025 UK government: human review of AI-sorted consultation responses An AI tool sorted public consultation responses into themes. People checked every one of its decisions, and the results were published.
- Government evaluations · 2025 UK government: evaluating an AI assistant across departments UK civil servants said AI saved them time. In a smaller trial, users wrote better summaries but made more mistakes in spreadsheets.
- Our own practice · 2026 Founderz: one source of truth for people and AI Every document has an owner, a version and a date. AI assistants read the same knowledge people do, and drafts wait for a person.
05 · 6 tools
Team tools
Run a one-hour workshop or fill out one of five templates together, including a team charter and a permission card for shared agents.
- Session plan Adoption workshop A one-hour session plan for adopting the standard as a team: the definition, the ten key questions, the team charter and three prompt examples to try in the following week.
- Template Team AI charter One page that records how your team applies the ten principles: approved tools, data classification, checkpoints, sources, agents and who to contact when something goes wrong.
- Template Human checkpoint map A record of who reviews each recurring AI task, what they see before they approve it, and how to stop or undo it.
- Template Single source of truth starter kit A first-week plan for giving each key fact a home, an owner and a review date that both colleagues and assistants can find.
- Template Agent permission card One card per shared agent: what it’s for, what it can reach and do, what needs approval, its limits and how to stop it.
- Template Verification levels Agree which outputs get a glance, which get spot checks and which get full verification, so everyone checks in proportion.
06 · 10 questions
Self-assessment
Answer one question per principle to find a practice to work on next. Your answers stay in your browser.
07 · Glossary and sources
Reference
Look up a term, check a source or see where the law applies. You can also download the full standard.
- Glossary Definitions of 32 terms, from AI agent to workslop.
- Sources What each of the 49 sources establishes and where its evidence ends.
- Where the law fits When to involve legal, privacy or HR before you use AI at work.
- About the RUAI Standard Who publishes the standard, how it’s made and maintained, how to cite it and how to help.
- The standard in Markdown Download the full text in one file to reuse it or share it with an AI assistant or search tool.