Contracts and policies
Answering from the official policy
Before
“What’s our refund policy for enterprise clients?”
After
“Using only “Refund policy v3.2” in the Legal folder, answer this client’s question. Quote the clause you rely on. If the policy doesn’t cover the case, say so.”
Your part
Open the clause it quoted. If you find an older copy of the policy somewhere else, ask the owner to archive it.
Why it works: Naming the official source and asking for the clause makes the answer checkable in seconds.