Contracts and policies
Answering from the official policy
Before
What’s our refund policy for enterprise clients?
After
Using only “Refund policy v3.2” in the Legal folder, answer this client’s question. Quote the clause you rely on. If the policy doesn’t cover the case, say so.
Your part
Open the clause it quoted. If you find an older copy of the policy somewhere else, ask the owner to archive it.
Why it works: The policy name and clause tell you exactly where to check the proposed reply.