Practice · 30 examples

Prompt examples

Compare the original prompt with the rewrite. You can copy the rewrite and adapt it to your task.

Your part

Each example ends with a step for you to take outside the prompt, such as setting access permissions, checking an answer or approving an action.

Principle

Kind of work

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3 examples shown.

Principle 1: Human oversight of AI

Customers

Refunds in the support queue

Before

Answer the complaints in the support queue and refund anyone who qualifies.

After

For each complaint in the support queue, draft a reply and recommend one action: refund, replacement or escalation. Cite the policy clause you used. Put everything in a review list for me.

Your part

Approve each reply and each refund yourself. Check that the agent’s permissions make every refund wait for you, because the prompt alone can’t hold one back.

Why it works: You can review several draft replies together. Each refund request includes the policy clause you need to decide whether to approve it.

Principle 8: Quality of AI-assisted work

Customers

Replying to a complaint

Before

Write a reply to this complaint.

After

Write a reply of under 120 words to this complaint. Acknowledge the problem in one sentence, say what we’ll do and by when (refund processed within five working days), and give a named contact.

Your part

Check the promise is one you can keep, and make it sound like you.

Why it works: The customer knows when to expect the refund and whom to contact if it doesn’t arrive.

Principle 9: Transparency about the use of AI

Customers

Introducing a chat assistant

Before

The greeting of a customer-facing chat assistant:

Hi, I’m Sara! How can I help you today?

After

The same assistant, introduced honestly:

Hi, I’m the virtual assistant for [company], an AI. I can help with orders and returns, and I’ll connect you with a person whenever you ask.

Your part

Make sure the handover to a person works, and test it the way customers would.

Why it works: People deserve to know they’re talking to a machine, and to reach a person when they need one.