Workplace scenario · 02 of 13
The assistant quoted last year’s price
A client needs a price fast. The assistant answers in seconds, from a presentation you suspect is out of date.
The situation
A client asks for a price. Your assistant answers in seconds and cites a sales presentation from the shared drive. You remember that prices changed in March.
Principles involved
What do you do?
Choose the option you would take, then open it to see how it plays out. Reviewing the other options is part of the exercise.
Option A: Send it. The client is waiting.
Risky
If the price is old, you’ve made a commitment your company may have to honor or retract. Neither looks good.
Option B: Ask the assistant to double-check its answer.
Part of the answer
It may find the new price, or it may confidently repeat the old one. Asking the same system again isn’t verification.
Option C: Find the current price list, quote from it, and ask the owner of the old presentation to update or archive it.
The best choice
You answer correctly, and you fix the source so the next person and the next AI get it right.
Option D: Stop using the assistant for prices.
Safe, but it costs you
Understandable, but fixing the stale file keeps the useful help and removes the risk.
Takeaway
An assistant’s answer is only as good as the file it read. Go to the official home of the fact, and fix old copies when you find them.
Sources
What each source establishes, and its limits. The practices and recommendations on this page are ours, and the facts come from the sources. See every source we use.
- Secure and governed data foundation for Microsoft Copilot: foundational deployment guidance Microsoft · May 6, 2026; updated August 18, 2026 · Product documentation Because Copilot can use anything the user can open, recommends finding overshared, ownerless and inactive sites, running access reviews, restricting broad sharing links, and archiving inactive sites and deleting obsolete files so answers stay current. Limits: Vendor guidance for administrators. Features depend on the license.